Our main goal at Uniform Station is to ensure that each customer has an amazing shopping experience. To ensure you get exactly what you need, the return and exchange process needs to be simple and effective. So, here is our Return/Exchange Policy. Thank you for choosing us to be your uniform provider!
You may return any item within 60 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging with all factory attached labels still in place.
A Return form will be included in each shipment. Please fill out the Return Form specifying each item you are returning. If item is damaged, please check the “Damaged” option and enter a short description about what and where the damage is. Lastly, insert form along with items inside package to be shipped back.
Please email email@example.com to request a Return Label. We will send a return label to you via email.
-Pack the items you're returning.
-Print your return label and attach it to the package. Cover any existing shipping labels.
-Give the package to the carrier identified on the label.
Please Note: You will be charged for the use Return Label - cost of label will be deducted from refund.
Or- You may use the shipper of your choice
-Securely package the items you wish to return.
-Fill out and include the Return Form
111 W Hendry St
Hinesville, Ga 31313
Once we have received your package, we will immediately inspect and, if approved, process your refund. Once processed, you will receive an e-mail notification w/ the status of your return. Including the approval or rejection of your refund.
*Please do not send your purchase back to the manufacturer.
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment immediately.
Late or missing refunds
If you do not see the refund in your account;
-Continue checking your bank account. It may take 3 to 5 business days before your refund is officially posted by your bank.
-Contact your credit card company.
-Contact your bank and ask them to approve the refund transaction. There is often some processing time before a refund is posted. If the refund can be approved by the bank, the refund will be posted immediately.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
If item(s) is damaged upon delivery, please contact us within 5 business days of delivery and we will be happy to assist you with a return/exchange. Customer will not be charged for the return shipping. *However, if item(s) are determined that they were not damaged by manufacturer, customer will be charged for return shipping.
*We are not responsible for any lost or damaged merchandise while in transit.
To make an exchange, please fill out and insert the return form with the items and return the item(s) you wish to exchange (refer to the return shipping section) Once processed, you will receive an e-mail notification w/ the status of your return, including the approval or rejection of your refund.
Then you may place a new order online for the items you would like.
*For quicker delivery, you may place the new order before being notified of your refund approval.
Refused or undeliverable order(s)
If you refuse a confirmed order, you will be charged for the cost of the shipment to you.
Undeliverable orders due to error on customer’s part (ie.incorrect address) will require re-shipment and will be charged to you.
Unfortunately, sale items of 50% off or more cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, when returned, you will receive a Gift Card via email worth the amount of returned items.
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
If you have any further questions or concerns, please feel free to contact us by email at email@example.com.